When it comes to auto repair, everyone wants the same thing — the best service for a fair price. Yet many customers are suspicious of auto repair shops, worried they might overpay for parts and services they may not even need.
For customers, there are lots of questions. What should I look for in a repair shop? Do the technicians do quality work? Can I trust them not to sell me unnecessary services? How do I find the best auto repair near me?
The very best auto repair shop experiences are based on several factors including cost, quality of service, service offerings and overall customer service — and the best choice may not necessarily be the most convenient.
Reputable shops should be professional and have a courteous and helpful staff. They should also be willing to answer all your questions in order to earn — and keep — your business. You should always choose a shop that is honest, trustworthy and competent, but what else should you look for when selecting an auto repair shop?
Full Range of Services
The best auto repair shops have a wide range of expertise and can be a one-stop shop for all your service needs. Look for shops that offer complete auto repair from maintenance to intense diagnostics and parts replacement. This includes oil changes, belt and hose inspection and replacement, brake jobs and mufflers for all makes and models.
When something goes wrong with your car, you may not know exactly what it is, so you need an auto repair shop that can handle it all. Not only is this more convenient, but a shop with the expertise to handle everything in one place also enables you to build a relationship with your technicians over time.
This ultimately leads to better service overall because the shop has the full history of your vehicle and can more easily diagnose the problem and offer the best — and most affordable — solution.
Well-Rounded and Experienced Technicians
Automotive technicians are responsible for inspecting, diagnosing and repairing your vehicle, but that isn’t their only job. As a customer, you rely on your technician to honestly inform you about mechanical issues and recommend what is really needed — not just sell you a particular part or product.
When choosing an auto repair shop, always make sure services and repairs are performed by technicians who are experienced, well-rounded and above all else, trustworthy.
Look for a crew with diverse experience and expertise. Your go-to auto repair shop should have a crew that includes:
- a technician who can perform an oil change and basic maintenance
- a technician who can perform safety maintenance like brakes and suspension components
- a performance technician who can diagnose and perform engine repairs
- an exhaust specialist who can present economy, performance and factory-fit muffler options
Sometimes these will be individual technicians. Other times, skill sets, qualifications and certifications might overlap, and one technician will have several of the above capabilities.
If you use a shop with experienced technicians for preventative maintenance like tire rotations, oil changes and filter replacements, when a big repair is needed, the shop has already become a trusted adviser to you and your family.
Ability to Perform Custom Work
The very best auto repair shops offer customized services such as exhaust work and custom pipe bending in addition to complete auto repair services. For example, if you need muffler work, look for an elite shop that is uniquely qualified to machine and fabricate new exhaust pipes and replace segments of exhaust systems.
Few auto shops offer these types of customized services, but those that do can end up saving you a lot of money by helping to avoid a full exhaust system replacement.
As with any service provider, always ask around for recommendations and read customer reviews before choosing an auto repair shop. Look into the number of customer complaints and how shop managers handled them. Try out a new shop with a small job like an oil change or tire rotation before having major work done.
The best shops may not always be the most well known. Often, neighborhood shops offer more personalized service at a fair price and are more interested in earning your repeat business. Plus, bigger shops with more front-office staff have additional overhead, which generally means higher prices for services.
Some shops can even work within your budget by offering financing through a third party for those who qualify.
Remember: the lowest price isn’t always the best option. Experience and customer happiness are ultimately more important than price. If a service is not performed correctly or done poorly, it could end up costing you more down the road.
To learn about how Rainbow Muffler & Brake can serve as the one-stop auto repair shop in Cleveland for all your maintenance and custom work, stop in today for a free estimate.